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Returns Policy

We offer a 14 day returns policy.  Customers have up to 14 days after the goods dispatch date in which to return items for a refund.

Essentially, all items must be returned in a new and unused condition with all labels and tags attached complete with any accessories or manuals along with the original packaging intact so that the item is in a completely re-sellable condition.  You must also include a copy of the original invoice along with the reason for the refund.

Any goods returned with original packaging damaged, or in any way inferior, will not qualify for a refund.

Before returning any products please contact us via email sales@rigbyjewellers.co.uk  or telephone 01244 325834 and provide the order reference number.

Our return address is:-

E. S. RIGBY
12 FRODSHAM ST
CHESTER
CH1 3HL

We regret that postage charges are non refundable unless the items received are faulty or received in error.