Q I'm not sure about the specification of an item.
A See the item product details to the right of the image.
Q If I order an item is it in stock?
A We try to ensure the items shown on our website are available for immediate delivery. Occasionally, we may make a mistake and be out of stock. You are welcome to ring and check an item is available. Tel 01244 325834 9am - 5pm Mon - Sat.
Q I require my order as soon as possible - can you speed up the delivery.
A Please ring 01244 325834 9am - 5pm Mon - Sat without delay and we will try our best to help
Q I don't like the item I have just received what should I do?
A Sometimes things aren't quite as we expect. No problem, please return the item and we can arrange a refund back to you. Please help us by including a copy of your order details with the item. We very much appreciate your help in carefully returning the item back to us in a pristine and resalable condition including the box along with the instructions as you received them. Items that are returned in a less than perfect condition cause problems for us.
Q I wish to return an item - should I ring you first?
A Yes, please ring 01244 325834 (9am - 5pm, Mon - Sat) and we will look out for the delivery.
Q My watch, clock or item of jewellery has developed a fault - what should I do?
A No problem - we are here to help resolve the issue. Please ring 01244 325834 9am - 5pm Mon - Sat.